Breezechimes

At Breeze Chimes, your satisfaction is our top priority. We want you to be completely happy with your purchase of our stylish and trendy wind chimes. If for any reason you’re not entirely satisfied, our Returns Policy ensures a smooth and straightforward return process.

Return Eligibility

To be eligible for a return, please ensure the following:

• Condition: The wind chime must be unused, in its original packaging, and in the same condition as you received it. Items that have been installed or used cannot be returned.
• Time Frame: You may return items within 30 days from the date of delivery. Returns requested after this period will not be accepted.

How to Initiate a Return

To start a return, follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.
2. Prepare the Package: Carefully package the wind chime in its original packaging. Ensure that it is securely wrapped to prevent damage during transit.
3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or was shipped in error. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment. Please note that it may take several days for your bank or credit card company to post the refund to your account.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original purchase and place a new order for the desired wind chime.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you. Please provide photos and details of the issue to expedite the process.

Final Sale Items

Please note that certain items marked as “final sale” are not eligible for return. These items are clearly indicated on our website and during the checkout process.

Contact Us

If you have any questions or need assistance with the return process, do not hesitate to contact us at [email protected]. Our customer service team is here to help ensure your experience with Breeze Chimes is enjoyable from start to finish.

Thank you for choosing Breeze Chimes. We hope our wind chimes bring a delightful touch of elegance and tranquility to your space.